Terms & Conditions

Ordering online

*Placing an order on this site, you accept and agree to abide by all these terms and conditions.

Prices

*All our prices are in £ GBP and include VAT.

Timeframes?

*All orders have a 2-week turnaround.

*Proofing stage normally takes up to 48hours

* The only time this would change, would be during our busier periods, such as Christmas, or any wedding orders, which we will advise prior to ordering. Please contact us for our timescales to avoid disappointment.

* All orders require the customer’s approval of the design before the order is printed. The design is sent as a jpeg file.

Copyright?

*All my work is designed around each customer to their requests.

*I reserve the right to refuse to reproduce anything of an offensive or illegal nature and will not accept
any responsibility, for breach of copyright on any materials supplied by the customer.

*We do not accept responsibility for the quality of images sent to us, ‘the higher the quality of image the better the print’.

*It is the customer’s responsibility to ensure that image is of high enough quality and resolution to be printed at the size requested. If you’re unsure whether your image is high enough resolution, please contact us before placing an order. We print images/designs after final proof has been confirmed. All images provided have had permission from the owner

Payment?

*Paypal (guest users welcome)

*Bank transfer

*Credit/debit card

Returns Policy?

*We do not offer a return policy due to all our products are a bespoke item to suit customer requirements.

*If a miss-print please contact us within 24 hours of the received item, if the product differs from the proof you received.

*If goods are damaged on receipt contact immediately via phone or email within 24 hours.

*Faulty or miss-printed items must be returned before a replacement is sent out.

*If any goods need to be returned, please return within 14 days of receiving your order. We will send you relevant information to return.  To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging.

*Once everything is checked and a refund is applicable we will email your refund to your payment method used (please note debit card payment can take 3 working days to show into your account)

Delivery?

*Standard Delivery from £1.95 -£3.95. 3-5 working days by Royal Mail.

*FREE delivery on orders over £40.00

*Larger orders (over 1kg) are sent by next day courier ( by DPD)

*Once orders are posted a proof of postage is obtained.

*Any returned items are you’re responsible for paying for your own shipping costs. Shipping costs are non-refundable. Please refer to our Return policy section above.

Cancellation?

*If you wish to cancel your order this can only be done before proofing stage (usually within 48hours of placing your order), once this has been done your order heads to print to be made up.

*If you wish to cancel, please Contact Us

*Orders can be changed before the proofing stage (usually within 48hours of placing your order). Once you have had your proof and you have confirmed it, your order can not be changed.

Use of cookies?

*This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

*Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

*Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Contact & communication?

*When using our website do so at your own discretion and provide any such personal details requested. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. Your details are not passed on to any third parties.

Liability?

*We will not be liable to the customer by reason of any representation, implied warranty, condition or other terms, or any duty at common law, or under the express terms of the conditions for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with the supply of the goods or their use or resale by the customer.

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